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Privacy Policy

This Privacy Policy explains how Instantwhip (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or use www.instantwhip.com (the “Site”), create an account, and place orders for foodservice distribution products and services.

1. Scope and Applicability 

This Privacy Policy applies to: 

  • Visitors to the Site 

  • Users who create accounts 

  • Customers who place orders directly through the Site 

  • Individuals who contact us for support, sales, or general inquiries 

 

This Policy does not apply to information collected in an employment context, which is governed by separate notices.

Personal Information We Collect

A. Information You Provide Directly 

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When you create an account, place orders, or communicate with us, we may collect: 

  • Account Information 

  • Name 

  • Email address 

  • Phone number 

  • Username and password (stored in encrypted/hashed form) 

  • Account preferences 

  • Business and Delivery Information 

  • Company or organization name 

  • Job title or role 

  • Delivery addresses and delivery instructions 

  • Operating or contact locations 

  • Order and Transaction Information 

  • Products ordered 

  • Order history 

  • Pricing and invoices 

  • Delivery confirmations and service requests 

  • Payment and Billing Information 

  • Billing address 

  • Payment details (processed securely by third‑party payment processors; we do not store full payment card numbers) 

  • Communications 

  • Emails, contact form submissions, and customer support communications 

  • Feedback, surveys, and service requests 

 

B. Information Collected Automatically (No Tracking Cookies) 

 

When you access the Site, we automatically collect limited technical information necessary to operate, secure, and improve the Site, including: 

  • IP address 

  • Browser type and operating system 

  • Device type 

  • Date and time of access 

  • Pages viewed and actions taken within your authenticated session 

 

We do not use cookies or similar technologies for behavioral advertising, cross‑site tracking, or profiling. 

3. Cookies and Tracking Technologies 

We do not use cookies for tracking users across websites or for targeted advertising. 

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The Site may use strictly necessary technologies to: 

  • Maintain logged‑in sessions 

  • Authenticate users 

  • Prevent fraud and abuse 

  • Ensure site security and performance 

 

Disabling essential technologies through browser settings may limit Site functionality, including account access and ordering.

4. How We Use Personal Information 

We use personal information to: 

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  • Create and manage user accounts 

  • Authenticate users and maintain account security 

  • Process orders and payments 

  • Fulfill deliveries and provide customer service 

  • Communicate about orders, deliveries, account activity, and service updates 

  • Improve Site functionality and operational efficiency 

  • Detect and prevent fraud, unauthorized access, or misuse 

  • Comply with legal, regulatory, and contractual obligations 

 

Marketing Communications 

Where permitted by law, we may send marketing or promotional communications. You may opt out at any time using the unsubscribe link or by contacting us. 

5. How We Share Personal Information 

We do not sell personal information. 

 

We may share personal information with: 

 

A. Service Providers 

 

Third parties that support our operations, such as: 

  • Website hosting and infrastructure providers 

  • Payment processors 

  • Order fulfillment and delivery partners 

  • Customer support and communication platforms 

  • Security and fraud‑prevention providers 

 

These providers are authorized to use personal information only to perform services on our behalf and are required to protect it. 

 

B. Legal and Business Disclosures 

 

We may disclose information: 

  • To comply with laws, regulations, subpoenas, or legal processes 

  • To protect the rights, property, or safety of the Company, our customers, or others 

  • In connection with a merger, acquisition, financing, or sale of assets 

6. Data Retention 

We retain personal information for as long as necessary to: 

  • Maintain your account 

  • Process and document transactions 

  • Provide customer support 

  • Meet legal, tax, and accounting obligations 

  • Resolve disputes and enforce agreements 

 

When information is no longer needed, it is securely deleted or de‑identified. 

7. Security 

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption, access controls, and secure authentication. 

 

No system is completely secure. Users are responsible for maintaining the confidentiality of their login credentials and notifying us of any suspected unauthorized access. 

8. Your Privacy Rights and Choices 

Depending on your jurisdiction, you may have the right to: 

  • Access personal information we hold about you 

  • Correct inaccurate or incomplete information 

  • Request deletion of certain personal information 

  • Opt out of marketing communications 

  • Receive a copy of your personal information (data portability) 

 

Requests can be submitted to info@instantwhipfoods.com. We may need to verify your identity before responding.

9. U.S. State Privacy Disclosures 

Where applicable under U.S. state privacy laws: 

  • We collect identifiers, commercial information, internet activity, and professional information 

  • We do not sell personal information 

  • We do not share personal information for cross‑context behavioral advertising 

  • We limit use of personal information to the purposes described in this Policy 

10. Children’s Privacy 

The Site is intended for business and commercial users and is not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children.

11. Third‑Party Links 

The Site may contain links to third‑party websites. We are not responsible for their privacy practices or content. 

12. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on the Site with an updated “Last Updated” date. Continued use of the Site constitutes acceptance of the revised Policy to the extent permitted by law. 

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Last Updated: February 17, 2026

13. Contact Information 

For questions or privacy requests, contact: 

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Instantwhip 
Attn: Privacy Team 
Email: info@instantwhipfoods.com 
Address: 2200 Cardigan Avenue, Columbus, OH 43215 
Phone: 614-488-2536

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